F.A.Q.
Question about Products
1. What are the differences between genuine leather gloves and Microfiber gloves?
The differences between genuine leather and microfiber boxing gloves lie in their materials, durability, and maintenance.
Material
- Genuine Leather Boxing Gloves: Made from the hide of animals, typically cowhide. Leather is a natural material known for its toughness and flexibility.
- Microfiber Boxing Gloves: Made from synthetic fibers designed to mimic the properties of leather. Microfiber is a man-made material that can vary in quality but is generally engineered for specific performance characteristics.
Durability
- Genuine Leather: Known for its long-lasting durability. Leather gloves tend to withstand extensive use and retain their quality over time if properly maintained.
- Microfiber: Generally durable, but not as long-lasting as leather. However, Fairtex Fairtex uses premium quality microfiber that is highly resilient and holds up well against wear and tear.
Maintenance
- Genuine Leather: Requires regular maintenance, including conditioning and cleaning, to prevent drying and cracking. Leather gloves can also absorb moisture, which may lead to odor if not properly dried.
- Microfiber: Easier to maintain than leather. Microfiber is typically more resistant to moisture and less prone to odor. Cleaning usually involves simple wiping and less frequent conditioning.
The choice between genuine leather and microfiber boxing gloves depends on individual preferences, budget, and intended use.
2. What model of gloves should I purchase?
First, you may need to identify the purposes of your training. Fairtex offers various types of boxing gloves that serve different training purposes.
- Training Gloves: For general training, including bag work and pad work. (ex. BGV1, BGV14)
- Sparring Gloves: Softer and designed for sparring with a partner to minimize injury. (ex. BGV5, BGV6, BGV18)
- Bag Gloves: Designed for heavy bag work, typically more durable with denser padding. (ex. TGO3, TGT7)
- Competition Gloves: Lighter and used in official matches. (ex. BGL6)
3. What size of gloves I should select?
Boxing gloves are measured in ounces (oz) and typically range from 8 oz to 20 oz. The right size depends on your weight, the type of training, and personal preference. Common guidelines are:
- 8-10 oz: Generally used for competition.
- 12 oz: Common for women and those with smaller hands.
- 14 oz: Often used for general training and sparring.
- 16 oz: Standard for sparring and general training for most adults.
- 18-20 oz: Used by larger individuals or for extra protection during sparring.
Question about Delivery
1. Where is the product comes from?
We ship our products from Fairtex's headquarter in Bang Phli, Samut Prakan, Thailand
2. What is the estimate delivery time?
The delivery usually takes 3-7 business days varying from your destinations
3. Do I have to pay for duties and taxes?
Please note that the shipping cost for your order does not include taxes, customs duties, or any other customs fees. For more information about your country's duties and taxes, please consult your local customs office.
We are not responsible for any import taxes, duties, or customs fees incurred on your international order. The recipient of the shipment is responsible for all import duties and taxes.
No refund will be issued if the recipient refuses to pay any related costs associated with the shipment.
Question about Cancellation, Exchange and Return Policy
1. What is Fairtex's return policy?
Fairtex accepts returns of products (excluding sale items or items purchased with a promo code) in resalable condition within 30 days from the date of delivery. Items must be unused, unwashed, and in their original packaging with all tags attached.
2. Are there any items that cannot be returned?
Yes, sale items and products purchased with a promo code cannot be refunded. Additionally, for hygiene reasons, mouth guards and protective cups cannot be returned, even if they are new.
3. Who is responsible for return shipping costs?
Customers are responsible for all return shipping charges. Fairtex will refund shipping costs only if an error was made in the original order (e.g., incorrect style, size, or product sent).
4. How should I initiate a return?
To initiate a return, please contact Fairtex's customer service at info@fairtex.com to request a return. Items sent back without first requesting a return will not be accepted for a refund and will not be returned.
5. What is the process for exchanges?
For exchange requests, customers are responsible for shipping costs associated with returning the product. The replacement item will be shipped after the returned item has been received and inspected.
6. Are there any additional fees during the return or exchange process?
During the return and exchange process, import tax fees may be applicable and will be charged accordingly.
7. How will I know if my return has been received and approved?
Once your return is received and inspected, Fairtex will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.
8. Can I cancel my order after placing it?
Yes, orders can be cancelled; however, a restocking fee will be applied to cover non-refundable service charges incurred from the platform and payment systems.
9. What is the restocking fee for order cancellations?
The restocking fee ranges from 3% to 10%, depending on the stage of the cancellation. If the item has already been shipped, the fee may increase to cover transport and import charges.
10. How do I request a cancellation?
To request a cancellation, please contact Fairtex's customer service team at info@fairtex.com with your order details.
11. Will I receive a full refund if I cancel my order?
Refunds will be issued after deducting the applicable restocking and import fees. The remaining balance will be processed back to the original payment method.
Question about Stock
1. If an item is out of stock, how will I know when it is back in stock?
The best way to stay up to date on when your favorite item is back in stock is to sign up for our newsletter. You will also receive notifications when your favorite item is back and stock, so that you can make your purchase.
Additionally, you will also be the first to know when we have upcoming sales, and with our rewards program you will earn points to be used on Fairtex.com and a special birthday surprise as well.
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