Fairtex Equipment Co., Ltd.
At Fairtex, customer experience is at the core of everything we do.
Whether our customers are internal stakeholders or external clients, we are committed to delivering service that is timely, respectful, and solution-focused.
Commitment to Responsiveness
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All customer inquiries submitted via our website will be acknowledged within 24 hours during business days.
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Our team strives to respond to all customer requests promptly and with professionalism.
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Inquiries received outside of business hours will be prioritized on the next working day.
Professional Conduct
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Every interaction with our customers will be conducted with respect, courtesy, and professionalism.
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Our staff is trained to handle communications with empathy and a customer-first mindset.
Transparency and Communication
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Customers will be proactively informed of any service disruptions, shipping delays, or updates that may impact their orders or business operations.
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We believe in clear, honest, and timely communication as the foundation of trust.
Efficient Issue Resolution
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Should a problem arise, we are dedicated to resolving it swiftly and efficiently.
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We take a solution-oriented approach, ensuring that our customers feel supported throughout the resolution process.
Official Business Hours and Holiday Schedule : To maintain operational excellence, we adhere to the following schedule:
Operating Hours:
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Monday – Friday: 09:00 – 17:00 (Thailand Time)
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Saturday, Sunday, & Public Holidays: Closed
If you contact us outside these hours, please be assured that your message has been received and will be addressed as a top priority on the next business day.
Fairtex Equipment observes all national public holidays in Thailand. In addition, our operations will be closed during the following annual holiday periods:
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New Year Holiday: 30 December to 2 January (Closed)
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Songkran Holiday, the Traditional Thai New Year: 13 April to 15 April (Closed)
During these closures, response times and order processing may be temporarily delayed. All inquiries will be handled promptly once operations resume.
Our Commitment
At Fairtex Equipment, we are not only dedicated to crafting world-class products, but also to delivering a service experience that reflects our values: integrity, excellence, and care.
We appreciate your trust and patience, and we look forward to continuing to serve you with the professionalism you deserve.