Hello Mr. Jae Kim, Thank you for sharing your experience. We’re truly sorry for the inconvenience this delay has caused. After reviewing your order history and our communication logs, we want to clarify a few important points for you and for others reading this:
Your order was shipped to an APO (Army Post Office) address, which follows a very different process from regular international shipping. APO packages must go through multiple military and postal checkpoints, and delivery can take 4–12+ weeks, depending on your deployment location. Unfortunately, these timelines are outside the control of any seller.
Our team reached out to you several times with updates and explanations regarding APO transit times, but we did not receive any replies to our follow-up messages. It’s possible our emails may not have reached you, so we kindly ask you to verify that the email on your order is correct or contact us from an alternate email so we can resend the full communication thread.
We never ignore our customers, and we are always here to help. Once we can reconnect with you, we’ll gladly review your case and assist further.
Thank you for your understanding, and we hope this clarification helps other customers shipping to APO addresses as well.